Frequently Asked Questions
The Answers You Need
How do I place an order?
You can order directly from our website for premade designs or you can contact us here to submit an order for a custom pair. Once you submit an order, a representative will reach out to work with you to create your dream pair.
How much does each shoe cost?
The price depends on your configuration. The more designs and colours you use, the more the shoe costs. We have designs on the site with a stated cost but please reach out for a quote on customs. Adult shoes start at $350 CAD + shipping.
How long does each other take?
Each order typically takes 2-3 weeks from the date you place your order and pay. We will make sure to process your order as quickly as possible and send you a shipping notice once they are ready to ship.
What is your return policy?
Once your order is placed, we do not offer refunds or exchanges. You may be able to make changes to your design but these will be reviewed on a case by case basis.
What are the payment options?
Our site takes all credit cards or PayPal
How do you put the artwork on the shoes?
All of our shoes are hand-painted. We use the highest quality leather paints to make sure the design will stay on the products while wearing. Please note, this is a speciality item and is not intended for rigorous use.
Do you only customize AF1s?
No, we can paint other shoes. Please reach out to us if there is a model you’d like to customize instead.
I need my order quickly. Is there a way I can get my order earlier than usual?
Yes. Priority processing can be added to your order for an additional fee. Please contact us directly.
Can you provide a charity receipt?
Since we are not a registered charity, we cannot provide you with a charitable receipt.